PATIENT SATISFACTION SURVEYs

Dahl Memorial Clinic in Skagway, Alaska values your feedback on our facility, staff, and services. By filling out a survey, which takes just a few moments of your time, you will help us improve our services and provide better care. Thank you for your participation!

EASE OF GETTING CARE
It is easy to schedule an appointment and to be seen by a provider.
I am satisfied with the hours that the clinic is open.
Calls are returned promptly.
WAITING
I am satisfied with the amount of time I spent waiting in the lobby.
I am satisfied with the amount of time I spent waiting in the exam room.
I am satisfied with the amount of time it took for lab results.
PROVIDERS (NURSE PRACTITIONER, DENTIST, PHYSICAL THERAPIST, ETC.)
The providers listened to my needs.
The providers spent enough time with me.
The providers answered my questions.
I am satisfied with the advice & treatment I received.
MEDICAL ASSISTANTS
The Medical Assistants were friendly & helpful.
The Medical Assistants answered my questions well.
ADMINISTRATIVE STAFF (RECEPTION & BILLING)
The administrative staff were friendly & helpful.
The administrative staff answered my questions well.
PAYMENT
The amount (cost) of my visit was fair.
I was given a satisfactory explanation of charges.
The collection of payment was satisfactory.
FACILITY
The building was neat & clean.
I was comfortable while waiting.
I am satisfied with the level of privacy and confidentiality.
Overall Quality & Care
Would you refer us to your friends and family?